Privacy Policy
1) Our Commitment
The privacy of our employees, our clients and their data is very important to us. We are committed to protecting privacy. We support and are bound by the Australian Privacy Principles.
2) Collection and Use of Personal Information
We may obtain personal information for the purpose of providing services to clients. This may include but not limited to a name, email, username and password. We only collect information consented by the client. Where we collect data for a specific business purpose it will not use that information other than for that purpose or for such related purposes as a reasonable person would expect the data to be used. We will not use, share or make available your personal information to third parties. If you don’t want to provide us with personal information, you don’t have to, but it might mean you can’t use some parts of our website or services.
3) Personal Information
Personal Information is the information required to allow you to operate within the site. Data refers to information of a financial nature that you enter into the application. Access to personal information is restricted to authorized employees for our purposes. Access to the data you have entered into the application is restricted to users of your account and our authorized employees on invitation for technical support or diagnostic purposes. This information is stored on secured premises with databases protected from unauthorized access.
4) Credit Card Security
Your credit card details are never sent to our server, and hence are not stored. Instead they are sent in encrypted form to Stripe.com. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.
5) Data Security
We understand that you’re concerned about the security and privacy of your online information. This is why we use Let’s Encrypt as our Certificate Authority. Let’s Encrypt has issued a SSL certificate which certifies your valuable data is encrypted when you interact with our site. All data passed between our web server and your browser remains private and secure.
To find out more about SSL or Let’s Encrypt, please visit Let’s Encrypt.
6) Access to information
Most of the personal information is accessible via the ‘Edit User’ section of the application. This is only accessible with a valid Username and Password. Any requirements beyond that can be requested through the ‘Contact Us’ to address as required. Use this feature if you wish to have your personal information updated or removed.
7) Changes to this Privacy Policy
We reserve the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.
8) Complaints
If you wish to make a complaint about our privacy practices we request that you first contact the Company with the details of your complaint at Contact Us. We undertake that your complaint will be investigated diligently and our response provided to you as soon as reasonably practicable. However, you have the right to complain to the officer of the Privacy Commissioner within Australia either in the first instance or, if you feel we have not handled your complaint adequately. A complaint to the Commissioner must be made in writing, but may be contacted for help by ringing the Privacy Commissioner’s hotline services in Australia on 1300 363 992 or online at https://www.oaic.gov.au/contact-us. You may also obtain information about the complaint process from www.privacy.com.au.
Completed complaint forms should be sent to:
Director of Compliance
Office of the Australian Information Commissioner
GPO Box 5288 Sydney, NSW 2001, Australia
